FAQ

We deliver within New Zealand. We do not deliver to Australia. A signature from someone aged 18 or over is required on delivery.

You must be 18 or older to order from us in New Zealand. For international customers, please ensure you are of legal age to purchase vaping products in your own country. We reserve the right to request proof of age before fulfilling any orders.

We currently only accept Visa and Mastercard.

There is no maximum order size. All international orders are subject to the import regulations and duties of the destination country or the recipient's country of residence with regards to how much nicotine may be ordered.

The Vape Shop has two stores, in Hastings and Petone. See Store Locations for addresses and opening hours.

1. Keep in a Cool, Dark Place
Temperature: Store at a stable temperature between 4°C and 20°C (39°F and 68°F). Avoid exposure to heat or direct sunlight, as this can degrade nicotine.
Humidity: Keep away from high humidity to prevent contamination.

2. Use Airtight Containers
Store nicotine products in sealed, airtight containers to minimize exposure to oxygen and prevent oxidation.

3. Avoid Freezing Nicotine
While refrigeration is acceptable for long-term storage, avoid freezing as it can cause condensation when thawed, which might dilute or contaminate the product.

4. Store Away from Food, Beverages, and Chemicals
Keep nicotine products separate from consumables and cleaning chemicals to avoid accidental contamination.

5. Keep Out of Reach of Children and Pets
Always store nicotine products in a secure, high, or locked location to prevent accidental ingestion or exposure.

By following these guidelines, you can preserve the quality of nicotine products and ensure safe handling and storage.

Disposable vapes have been banned in New Zealand since 17 June 2025. A device that cannot be refilled, does not use replaceable pods or cartridges, or cannot be recharged is a disposable.