Dispatch and general delivery info.
CHRISTMAS + NEW YEARS 2021/22 - SHUTDOWN DISPATCH TIMES
Our last dispatch day will be 24 December 2021. We reopen and begin to dispatch again on the 5th of January 2022. You may not receive tracking information for any packages placed during this window until the 5/6th of January.
AU orders: With delivery windows taking up to two weeks, we strongly recommend using EXPRESS shipping and having your orders placed on/before Sunday 12 December for your package to be delivered before Christmas*.
You'll be able to continue to place orders as usual during our shutdown period.
For customers in Australia
For our Australian customers, we offer both Standard Post and Express shipping methods.
Standard Delivery - Australia Post
Standard deliveries from The Vape Shop to Australia are handled by the Australia Post eParcel service.
Delivery for orders under $50 are charged a flat rate of only $10 to any address in Australia - with FREE standard delivery on all orders over $50!
Express Delivery - Our Express Service
The Vape Shop offers a faster, priority delivery service through our partnership with our Express Partners.
Express delivery is charged a flat rate of only $18 on most orders - with FREE Express delivery offered on all orders over $150! (Be sure to choose this option at checkout!)
We highly recommend Express shipping on all orders - it's extremely fast and has excellent tracking every step of the way.
If you choose not to use the Express shipping option, please bear in mind that our free/standard shipping service is not instant. Australia is a very large country, it takes time for Australia Post to deliver parcels.
Your parcel is travelling thousands of kilometres across an ocean to reach you. In 99.9% of cases, your parcel will actually arrive in Australia less than 24 hours after we ship it. From that point onwards, your parcel is at the mercy of Australian Customs (DHL customs clearance is much faster), and then it's up to your local postal service (i.e, Australia Post) to actually deliver it to your house, and that process takes a lot longer and is completely outside of our control.
95% of our shipments arrive within the timeframes listed on this page, and the remaining 5% take an extra day or two, usually because the shipment is being manually inspected by customs - we have no control over this process so please hold tight - your parcel will be released shortly.
If you need your delivery as fast as physically possible, splurge for Express. It's pretty good, and still a heavily subsidised courier service.
CHRISTMAS + NEW YEARS 2021/22 - SHUTDOWN DISPATCH TIMES
Our last dispatch day will be 24 December 2021. We reopen and begin to dispatch again on the 5th of January 2022. You may not receive tracking information for any packages placed during this window until the 5/6th of January.
NZ orders: With overnight courier we recommend placing your order by or on the 21st of December, if rural we recommend a few days before (to allow the 5 working day window).
You'll be able to continue to place orders as usual during our shutdown period.
For customers in New Zealand
For deliveries within New Zealand we have partnered with CourierPost, who offer by far the fastest and most reliable domestic deliveries. All shipment sent with signature on delivery.
Shipping costs for ALL orders within New Zealand are completely FREE (regardless of how much you spend, your location or rural delivery!!)
Too easy!
For customers everywhere across the globe
We use DHL Express for our international deliveries.
Shipping costs are for up to 2kg (4.4lb), and shipping times are estimates to capital cities, please add 1 - 2 days for regional areas.
Europe: ~ 25 EUR
Asia: ~ $27 NZD
North America (excluding USA): ~$23 USD
The Vape Shop is not responsible for customs or duties payments in your country, and we unfortunately cannot under-declare the value of our outgoing shipments, nor edit our invoices.
Estimated delivery times.
Estimated delivery times (in business days - weekends and public holidays not included):
Metro Areas | EXPRESS | Standard Shipping | |
Adelaide | Overnight - 2 | 4 - 7 | |
Alice Springs | 2 - 4 | 4 - 8 | |
Ballarat | Overnight - 3 | 4 - 6 | |
Brisbane | Overnight - 2 | 4 - 8 | |
Cairns | 2 - 4 | 4 - 8 | |
Canberra | Overnight - 2 | 4 - 8 | |
Darwin | 2 - 4 | 4 - 8 | |
Melbourne | Overnight - 2 | 3 - 7 | |
Perth CBD | Overnight - 3 | 4 - 8 | |
Sydney | Overnight - 2 | 3 - 7 | |
Hobart | 2 - 4 | 4 - 8 | |
All Regional/Rural addresses outside of the metro area. | Add 1 - 4 Days | Add 1 - 5 Days |
Europe | ETA: 3 - 6 Days | ||
Albania | Finland | Italy | Poland |
Andorra | France | Jersey | Portugal |
Armenia | Georgia | Kosovo | Reunion |
Belarus | Germany | Latvia | Romania |
Belgium | Gibraltar | Liechtenstein | San Marino |
Bosnia And Herzegovina | Greece | Lithuania | Serbia |
Bouvet Island | Greenland | Luxembourg | Slovakia |
Bulgaria | Guadeloupe | Macedonia, Republic Of | Slovenia |
Croatia | Guernsey | Malta | Spain |
Cyprus | Holy See (Vatican City State) | Moldova, Republic of | Sweden |
Czech Republic | Hungary | Monaco | Switzerland |
Denmark | Iceland | Montenegro | Turkey |
Estonia | Ireland | Netherlands | Ukraine |
Faroe Islands | Isle Of Man | Norway | United Kingdom |
Asia | ETA: 2 - 4 Days | ||
Cambodia | Hong Kong | Malaysia | Vietnam |
China | India | New Caledonia | Taiwan |
Cook Islands | Indonesia | Pakistan | Sri Lanka |
Fiji | Japan | Samoa | |
North America | ETA: 2 - 5 Days | ||
Canada | Mexico | United States |
International Tracking Explained
Express (Australia / Rest of World)
Status |
Translation |
Shipment information received |
The Vape Shop has printed your shipping label and your parcel is sitting in a stack awaiting pickup by the Express courier. |
Shipment picked up |
Your parcel has been picked up by our freight driver. |
Customs status updated |
Customs have processed your parcel. Click the red "further detail" link on the tracking page to see any relevant information about the customs process. |
Our Express partners needs further information from the importer |
Typically, this status will be automatically cleared and you don't need to provide any further information. In very rare cases, our express partners will contact you via phone or email if they need information, but the status usually just clears automatically and the parcel is delivered. You do not need to contact us if you see this tracking status. |
Shipment has been given a release by Customs |
Customs have inspected your parcel and cleared it for delivery. |
Shipment on hold |
Your parcel is in a holding area with thousands of other parcels waiting to be moved to a different part of the Express delivery network. This is completely normal, and doesn't affect the speed at which your parcel is delivered. Almost every single DHL parcel will show this status at one point or another, it's nothing to worry about and you do not need to contact us about it. |
Unless there is an adhoc exam or a stop by another regulatory authority the shipment will proceed to delivery |
Your parcel has been cleared for delivery, and the only thing that might interrupt it is if customs decide to arbitrarily pull your parcel out of the queue for further inspection. This almost never happens, and if it does you don't need to do anything and you don't need to contact us or DHL about it, customs will clear the parcel shortly afterwards. |
Standard Post (Australia)
Status |
Translation |
Processed at outbound depot |
NZ Post have received the parcel at their outbound sorting facility in Auckland and are getting ready to load it onto one of the various planes that fly to different parts of Australia. |
International departure |
Your parcel has been loaded onto an NZ Post plane and is bound for Australia. |
In transit with airline |
99% of the time, "in transit with airline" means that the parcel has actually arrived in Australia but it's waiting to go through a customs inspection. This process can sometimes take a few days if customs has a backlog of international parcels to inspect. It's not unusual to see this status for several days in a row. We have no way to influence customs or ask them to expedite their inspection. |
International arrival |
The parcel has been released by customs and is now with Australia Post. At this point, Australia Post will treat the parcel the same as a domestic parcel and it's up to them to deliver it to your house. We have no control whatsoever over this process; we are a New Zealand company, we have no relationship with Australia Post at all and we can't influence the delivery of your parcel in any way. This status may stay the same for several days while Australia Post routes the parcel through their network, it's not unusual at all for Australia Post to never scan the parcel again until it's actually delivered, so don't panic if you don't see any updates after this point. Your parcel is fine, it will be delivered. |